MANAGING GUEST EXPECTATIONS
Our popular Hotel Finishing School is designed with four- and five-star hotels in mind. A first impression may be formed in a moment, but it will certainly endure.
The Hotel Finishing School is designed to ensure that a guest’s first impression is the right one, from the moment of arrival to the moment of departure. The course pays close attention to the detail of communication and presentation, polite conversation, grooming, language, diplomacy, and tact.
Today’s guests have ever-higher expectations of service. Providing consummate, professional and consistently excellent service matters more now than ever before.
Having great guest service is no longer enough, modern guests expect unforgettable guest experiences. The Luxury Academy can assist you in achieving this.