LUXURY TRAINING SPECIALISTS
THE LUXURY ACADEMY
The Luxury Academy is a private training company that specialises in the luxury hospitality market. Luxury Academy courses are results-driven, designed to achieve excellence in every facet of luxury hospitality. Our courses cover everything from leadership training for managers and supervisors, to seamless day-to-day service in food and beverage and front office.
A number of our training courses can be adapted to suit the needs of the luxury retail market.
MANAGING GUEST EXPECTATIONS
Our popular Hotel Finishing School is designed with luxury hotels in mind. A first impression may be formed in a moment, but it will certainly endure.
The Hotel Finishing School is designed to ensure that a guest’s first impression is the right one, from the moment of arrival to the moment of departure. The course pays close attention to the detail of communication and presentation, polite conversation, grooming, language, diplomacy, and tact.
Today’s guests have ever-higher expectations of service. Providing consummate, professional and consistently excellent service matters more now than ever before.
Having great service is no longer enough, modern guests expect unforgettable experiences. The Luxury Academy can assist you in achieving this.
During your visit please take some time to stop by The Reading Room where you can read interviews with industry leaders, browse the articles in the blogs from our offices in the UK and in India or download our eBooks.
The Luxury Academy introduces you to the leaders of some of the worlds finest hotels.
FROM THE READING ROOM
Read the Luxury Academy Blogs from our teams in the UK and India