Teams of 6 and above
This programme is not available to join on an individual basis
Duration
Half, One or Two-Day programmes available. Suitable for up to 12 staff members
Overview
Do business with clients across the world with confidence and polish
Suitability
Customer facing staff at all levels, including senior executives and C-Suite level.
Confidence, grace and style
The ability to handle yourself properly today can sometimes outweigh even your technical skills. If you know what to do, when to do it, and how to do it with grace and style, you’ll have a competitive edge in your career. All business experts agree that good manners promote good business. This is how important business etiquette is.
This business etiquette training program will equip you with all the business etiquette and protocol knowledge needed to conduct your business with more confidence, know-how, grace and efficiency than before, putting yourself and others at ease by showing more confidence and poise in various business settings.
Business etiquette training is available in half-day, one-day or two-day programmes depending on the needs of your business.
Course Outline
Professional Introductions
- Proper business introductions
- Making a great first impression.
- The proper handshake.
- Social and business introductions.
- Business cards and introductions.
Business Meetings
- Are meetings a waste of time?
- General business etiquette guidelines.
- Arriving early and arriving late.
- Seating etiquette considerations.
- Protocol considerations
Business Correspondence
- Written communication guidelines.
- E-mail etiquette.
- Telephone Etiquette
- Salutations and titles
- Signing off and sending
Professional Image
- Cultural appropriate dress
- Formal business dress
- Colours by culture
- Tattoos and body art
- Make-up and perfumes
Dining Etiquette
- Entertaining clients
- Client invitations
- Being a guest at a clients house
- Dining rules by culture
- Proposing toasts
Professional Small Talk
- The art of small talk
- The small talk formula
- Small talk silences
- Listening skills
- Observation skills
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