Essential Coaching Skills

One Day Workshop
Essentials of being an Inspirational Coach

Coaching has become a key skill in the modern workplace and its use has become widespread. Used by managers, leaders or even in a role specifically dedicated to the task, coaches have become one of the foundations of any successful business.

Over the years, coaching has become an increasingly popular tool for supporting employee development. Although coaching is now widespread among employers, there are continuing issues about how best to manage and deliver coaching arrangements in an organisational setting.

This one day workshop will give participants a strong grounding in the core requirements of coaching. It provides advice on best practice in the coaching world, looking at the methods used to get the best out of those being coached and how to ensure they are challenged and set action-focused goals.

Benefits of Essential Coaching Skills

Exclusively for the Luxury Market


  • Inspire the people they coach, bringing out the best in each and every individual.
  • Overcome obstructions to coaching and help set goals that improve workplace skills.


  • Create a positive work environment through proactive discussions.
  • Improve their questioning and listening skills to make coaching conversations effective.


  • Simply apply core coaching skills, for overall organisational success.
  • Keep their discussions focused on clear outcomes and key workplace actions.
Modules Covered

Understanding Staff Development

Identifying the different developmental support available to employees and establishing when best to use each type.

Understanding Coaching

Define what coaching is, when and why it should be used and the core skills of an effective coach.

Bringing about Change 

An identification of the different levels of change using ‘Hargroves – Masterful Coaching’, what this means during personal development and how to implement; incremental, fundamental and transformational coaching.

Coaching Competencies 

Recognising the competencies required for effective coaching, what the observable behaviours are and how to apply them.

Roles and Responsibilities 

Establishing the roles and responsibilities of both the coach and the employee during the coaching process.

How Adults Learn 

Using Malcolm Knowles ‘characteristics of adult learners’ to describe the four principles of adult learning and then reviewing how to apply this knowledge to coaching.

The Stages of Learning

Describing the stages of learning (unconscious incompetence, conscious incompetence, conscious competence and unconscious competence) and using it to impact coaching sessions.

Learning Styles 

Identifying the different learning styles and adapting their own style to meet the needs of the employee. Includes a learning style questionnaire to identify their own style.


Describe what motivates individuals and how to find solutions to lack of motivation. Case study to apply learning.

Questioning Techniques 

How to use different types of questions to get the best out of the coaching session.

Active Listening 

Identifying active listening skills and then applying and demonstrating this learning through an active listening activity.

Giving Feedback 

Understand the different feedback types and how to give effective feedback.

The GROW Model 

Review this popular coaching model in preparation for applying it to their own coaching session.

The Benning Model

Describe the stages of the coaching conversation using the Benning Model in preparation for applying it to their own coaching session.

Coaching Practice Session 

A chance to apply the learning from the training course with full observation and review.