Entertaining
Affluent Clients
Duration
One Day
Classroom style training, onsite at client location for upto 20 staff members.
Overview
Entertaining current and potential clients is an integral part of business. and building long-term client relationships
Suitability
Customer facing staff at all levels, including supervisors and managers.
Entertaining current and potential clients is an integral part of business. Client breakfasts, lunches, dinners, coffee meetings, seminars, conferences or weekend retreats are an opportunity to get to know each other. Face to face meetings are crucial for establishing trust between business professionals.
Focussing on your client relationship can make or break a high value sale. Mastering the correct entertainment skills and social graces is an important aspect of building client trust.
Paul Russell
Co-founder - Luxury Academy London
Entertaining Etiquette
Entertaining for business is not the same as having a group of friends over for dinner.
Knowing the correct protocol and observing the correct business entertaining etiquette is a skill you simply must perfect if you are serious about developing your business.
Built on Relationships
Business is built on relationships, therefore the ability to engage and entertain clients is very important.
Organisations want to know that they have employees who know how to behave in social situations and will observe the correct protocol and etiquette for the occasion.
Table Manners and Conversation
Observing the correct dining etiquette and having good table manners are essential elements of business entertaining. You must know how to conduct yourself as a client and a guest at a business social event be it breakfast, lunch, dinner, cocktails or a charity ball.
Business is conducted in a variety of social situations: at a breakfast meeting; at a restaurant over lunch or dinner; at a cocktail reception, or at a dinner dance, banquet, ball or charity event. Each of these occasions has its own set of rules, protocols and expected behaviours. Correct attire, good manners, dining etiquette and polite conversation are all components of the correct business entertaining etiquette.
Manners and People Skills
If you are in a business where you regularly wine and dine clients and potential clients, you know how hard it can be to wow people who have been there and done that.
Rarely do people who’ve experienced a lot get excited and do business with a company simply because you bring them out for a meal.
In their world, first class is the norm. So how do you win business? The old-fashion way: preparation and people skills. This hands-on course covers both.
Course Outline
Art of Dinner Conversation
- Polite Conversation
- Being a Gracious Host
- Maintaining Conversation Flow
- Conversation Topics to Avoid
Table Manners & Dining Etiquette
- Different Styles of Service
- Using the Correct Cutlery
- Handling Tricky Food
- Coping with Unfamiliar Food
Image, Posture & Body Language
- Dressing Correctly for Each Occasion
- Formal, Semi-Formal & Smart Casual
- Sitting, Standing and Posture
- Body Language & Diplomacy