Teams of 6 and above
This programme is not available to join on an individual basis


Half Day Programme. Suitable for up to 12 staff members


Entertaining current and potential clients is an integral part of long-term client relationships


Customer facing staff at all levels, including supervisors and managers.

Entraining clients (2)

Entertaining Etiquette

Entertaining for business is not the same as having a group of friends over for dinner. 

Knowing the correct protocol and observing the correct business entertaining etiquette is a skill you simply must perfect if you are serious about developing your business.

Table Manners and Conversation

Observing the correct dining etiquette and having good table manners are essential elements of business entertaining. You must know how to conduct yourself as a client and a guest at a business social event be it breakfast, lunch, dinner, cocktails or a charity ball.

Business is conducted in a variety of social situations: at a breakfast meeting; at a restaurant over lunch or dinner; at a cocktail reception, or at a dinner dance, banquet, ball or charity event. Each of these occasions has its own set of rules, protocols and expected behaviours. Correct attire, good manners, dining etiquette and polite conversation are all components of the correct business entertaining etiquette.

Built on Relationships

Business is built on relationships, therefore the ability to engage and entertain clients is very important. 

Organisations want to know that they have employees who know how to behave in social situations and will observe the correct protocol and etiquette for the occasion. 

Manners and People Skills

If you are in a business where you regularly wine and dine clients and potential clients, you know how hard it can be to wow people who have been there and done that. 

Rarely do people who’ve experienced a lot get excited and do business with a company simply because you bring them out for a meal. 

In their world, first class is the norm. So how do you win business? The old-fashion way: preparation and people skills. This hands-on course covers both.

Entraining clients (1), Small Talk

Course Outline

Art of Dinner Conversation

Table Manners & Dining Etiquette

Image, Posture & Body Language

Contact us about this course

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