Luxury Customer Experience | Accelerate
Accelerated learning in 30 minutes a day
Help your team to build the foundation for creating and delivering luxury service in 30 minutes a day over five days. A different luxury service training video and task every day keeps learning interesting, engaging and creates a noticable and definable learning outcome by the end of challenge. Tasks are designed to integrate into the normal workday and take no more than 30 minutes.
Providing a true luxury experience requires not only an outstanding product but also an outstanding and unforgettable service experience.
To do this, and to make it look effortless and genuine, your team need to understand the basis and foundation of what luxury is, what the expectations of a luxury consumer are, and to realise that luxury means different things to different people.
The ability to adapt to each customers expectation and provide unique experiences to each one, is the bedrock of what luxury service is.
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5 Days - 5 Topics - 5 Tasks
Learning the different phrases and language to be used in a luxury setting to ensure that a sense of luxury interaction is created and maintained
Language of Luxury
Using the correct language
In order to provide a luxury service, it is important that team members are able to define what a luxury customer is and how their expectations vary
Defining Luxury Customers
What is a luxury customer?
Making small talk and putting customers at ease is an important part of providing a luxury experience for clients. We cover the small talk formula in todays task
Making Small Talk
The art of conversation
Lateral thinking, or as it’s commonly known “thinking outside the box” is an important skill for luxury professionals. Today we challenge participants to think outside the box.
Are you an independant thinker?
Luxury wouldn’t be luxury if it didn’t create unforgettable experiences for clients. Today challenges participants to create a wow moment for a client.
Creating WOW Moments
The smallest gestures have the greatest impact
Live classes last approximately one hour and take place over zoom on Wednesday and Friday. They are an excellent way to get feedback and to dig deeper into more complex subjects.
- Wednesday: Expectations of HNWI
- Friday: Difficult Conversations
Wednesday and Friday
Meet your tutor
Paul Russell is an international trainer and speaker with approaching 20 years of experience working with some of the world’s most recognisable international brands and companies.
Paul is co-founder and managing director of Luxury Academy London which specialises in luxury skills development across the world.
Paul was born and spent his formative years in Mumbai India where he was privately educated by a team of three international tutors until 12 years of age. At twelve he was sent to England to complete his education and A-Levels at boarding school
Paul holds a BSc, MSc and Doctorate in Workplace Psychology.
Paul regularly features in the media and has been interviewed by Sky, BBC, ITV, Times of London, Daily Mail, Entrepreneur Magazine, Family Office Magazine and Luxurious Magazine.