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Polished Executive Programme

Key Learning

No one wants to stand out by acting unsophisticated or unknowing.  An executive who is at ease walks and acts with grace in every situation.   

He thinks about other people and that takes his mind off himself and gives him poise and confidence.

What You Will Learn
  • Dealing with delicate situations
  • Dealing with unusual or inappropriate requests
  • How to behave if your clients arguing or fight in front of you
  • Understanding different cultures and their approach
  • Resolving awkward situations
  • Dealing with exceptionally difficult clients
Details
Course: Polished Executive Programme
Course Duration: Three Days
Location: Onsite at client location
Class Size: 8-12
Creating unforgettable experiences
Confident, calm and in control

Everyone has qualms when they’re starting out in the business world.  Even senior managers who have excelled in the workplace for decades confess to feeling nervous and unsure of how to behave when faced with unknown situations or dealing with strangers whom they know nothing about other than a brief biography of their corporate achievements.

Everyone who goes to work wants to feel at ease and socially comfortable in their surroundings. An executive who is confident and at ease makes those around him feel comfortable too.

The fact that others perceive successful executives as easy to get along with and interesting to be around, has very little to do with expensive designer suits or the position they hold.  Rather, the polished executive is defined by something as simple as good manners, ease of communication and confident demeanour.

Content Covered

Executive Behaviour & Decorum

The successful and polished executive is conscious that they are always on stage. The polished executive knows how to act, speak and react to any number of different situations with ease and charm.

The first day of training covers the essential elements of what it means to be at ease and confident and how the most at ease executives should present themselves and act when with clients and senior colleagues.

Communication & Presentatations

Most challenges can be traced to failed communication of one sort or another. Knowing how to deliver your message to a wide variety of people is an extremely important part of the executives’ role.

This segment also goes in-depth into delivering excellent presentations both in person and on camera.

Diplomacy and Etiquette

As a polished executive, it should never be forgotten that your actions and behaviour is representative of your company. As such, it is important that the executive knows how to be discreet, diplomatic and understands how to behave in an exemplary manner at all times.

Successful executives come into contact with all manner of people and it is the smoothness with which he handles the unknown that is a hallmark of the polished executive. 

Day One Modules

  • Meeting, Greeting & Introductions
  • First Impressions and Acting Appropriately
  • Grooming & Appearance
  • Grooming & Body Language
  • Speech, Diction and Elocution

Day Two Modules

  • Running Successful Meetings
  • Giving Presentations & speeches
  • Developing a Personal Style
  • Making Small Talk
  • Entertaining Clients

Day Three Modules

  • Dealing with delicate situations
  • Dealing with unusual or inappropriate requests
  • How to behave if your clients arguing or fight in front of you
  • Understanding different cultures and their approach
  • Resolving awkward situations
  • Dealing with exceptionally difficult clients

Executive Entertaining

Executive Entertaining

No aspect of an executive are more highly visible and capable of directing an unwelcome spotlight than table manners. Table manners tend to be an overlooked subject in many ways. In the past the newly employed junior executive was supposed to bring their knowledge of good table manners straight from school.

In today’s busy families, teaching table manners at home has almost disappeared. You can learn good table manners quite easily, they’re no longer a strict set of rigid rules that require you to know the uses for twenty different knives.

This segment will cover the topics below and is best delivered during dinner on day two:

  • When to arrive and how to act
  • When to sit and start
  • Your posture at the table
  • Controlling nervous habits
  • Creating dinner conversation
  • Maintaining conversation flow
  • How to handle dietary requirements
  • Finishing and departing

Course Enquiry

2017-10-05T10:43:32+00:00