Professional Behaviour & Image Training Course
Duration
One Day
Classroom style training, onsite at client location for upto 20 staff members.
Overview
Understanding professional behaviour and it's important in the luxury client environment.
Suitability
Customer facing staff at all levels, including supervisors and managers.
Brand Alignment
Companies invest huge amounts of money in their corporate image and branding to ensure the correct corporate message is being delivered to the right customer audience. Marketing departments and public relations departments actively ensure that the companies brand message is always aligned. It is just as important to ensure the professionals who work for your company also represent your brand in the same professional and aligned manner.
Sometimes, the professionals within your team may be qualified, experienced and competent in their roles; but try as you might to identify it, an essential ingredient seems to be missing, an elusive element that will make them shine. That element is called Professional Behaviour and Image.
Reassure Clients
Professional behaviour and image is vital when interacting with others, it helps us to make conversations with our customers and colleagues and it shows confidence in anticipating, approaching and resolving needs.
A team member who understands professional behaviour and image has a poised demeanour in every situation and it is this attitude and way of behaving that reassures their clients, customers and colleagues that they in control and capable.
Many assume that professional behaviour is a skill that we all naturally possess. This is not always the case, particularly when professionals have focused on their technical skills or academic qualifications, whilst neglecting their personality development.
Impact Perception
In many cases, those lacking in professional behaviour will not represent their companies in the manner that is expected of the brand. When team members don’t understand professional behaviour and image, it can impact how your company is perceived by your clients, industry peers and competition.
Professional behaviour and image enables your team to present themselves and your company in the best possible light, instilling a level of knowledge and understanding in how to navigate their role successfully.
Communication Cornerstone
We communicate in many directions, upwards to our senior management, downward to our direct reports and sideways to colleagues, suppliers and clients. But does our employee communication match our company message?
Professional communication is one of the cornerstones of professional behaviour. A prime example is email, email is now the standard form of communication, but rarely are employees taught the importance of email etiquette.
How we phrase our communications and the words we use all impact how customers and colleagues perceive our professionalism.
Course Outline
- First Impressions
- Professional Grooming & Image
- Body Language & Non-Verbal Communication
- Communication Over the Phone
- Email Etiquette
- Written Communication
- Communicating at all Levels
- Dining Etiquette