Social Polish for Professionals

One-Day Training
An Elusive Element

Sometimes, the professionals within your team may be qualified, experienced and competent in their roles but try as you might to identify it, an essential ingredient seems to be missing, that elusive element that will help to make them shine.  That elusive element is called social polish.

Social polish is the level of ease a professional feels in interactions with others, how adept they are at making conversation and the confidence they have in anticipating, approaching and resolving needs. A professional with social polish has a poised demeanour in every situation and it is this attitude and way of behaving that reassures their clients, customers and colleagues that the professional is both in control and capable.


Polished, In Control

Many assume that social polish is a skill that we all naturally possess, but this is not always the case particularly when professionals may have focused on their technical skills or academic qualifications, or have had limited exposure to a certain environment. In many cases, those lacking in social polish will avoid the elements of their position that involve interacting with others, further exacerbating the problem and hindering their career advancement.

Social Polish for Professionals enables individuals to present themselves and their capabilities in the best possible light, instilling a level of knowledge and understanding in how to navigate the social aspects of their role successfully.

Modules Covered
First Impressions

First impressions are vital as they form the basis of others’ opinions. The first impression starts with the initial introduction.

It starts with a smile, a welcome, a handshake.  First impressions are the building blocks on which relationships are built.

Small Talk

Learning to overcome the terror of the awkward silence! Everyone fears it, some consider it a waste of time while others believe it is an essential skill.

Being confident in the art of small talk smooths the path to making guests feel comfortable and at ease.

Body Language

Learn to decipher and understand non-verbal communication.  It is a useful skill to understand the body language of others.

It is an essential skill to understand our own body language.  The smallest unconscious gesture can change the entire meaning of an interaction.


The art of diplomacy is an important tool in putting others at ease, it calms ruffled feathers.

It is a skill that allows the user to steer awkward conversations and uncomfortable situations into safer waters.

Looking the Part

Grooming is an important element in how others perceive us.  The way we look and how well groomed we are instils trust in others of our abilities.

It sets us apart as luxury experts and professionals who are confident in our abilities and knowledge.

International Clients

Understanding different cultures and how they communicate is an essential skill needed by all luxury professionals.

What is acceptable behaviour in one culture does not always translate to another

Dining Etiquette

Entertaining over lunch or dinner can be a stressful experience if you are not confident in the etiquette and nuances.

How we hold a knife and fork, order from a menu, bring food to our mouths are all elements which form a picture in the mind and psyche of our guests.

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