Luxury Academy – All Courses

Professional, Polished, In Control

Luxury Academy training encompasses courses and workshops for all levels, whether it’s senior executives participating in the Polished Professional Programme, junior and middle managers attending a business etiquette training or sales executives and customer facing staff learning to engage with their customers on a Selling Luxury or Luxury Ambassador Programme.  Luxury Academy are experts in the luxury market and can help your team go from great to unforgettable.

Luxury Professional Courses
Art of Small Talk

One-day programme on how to use small talk to connect in both business and social settings

Business Etiquette

Build stronger client relationships through impeccable business etiquette

Luxury Ambassador

Two-day programme for luxury professionals on dealing with high net worth clients

Polished Professional

Three-day programme for professionals on how to be polished, professional and in control

Social Polish & Executive Presence

One-day programme for professionals on creating executive presence

Working with HNWI

Half-day programme on understand affluent clients and how to work with them

Luxury Trainer

Three-day programme on the fundamental skills of becoming a luxury trainer

Personal Branding

One-day programme on personal branding for luxury professionals

Luxury Retail Expert

Three-day luxury retail expert training for luxury professionals. Increase customer loyalty and spend.

Sales & Business Development Courses
Retail Sales

One-day programme and step by step sales practice for luxury retailers

Training for luxury companies
High Performance Selling

Three-day programme on increasing sales, defining new markets and delivering revenue targets

Professional Sales Skills

Two-day programme. Uncovering and exploring the mindset of the professional sales executive

Selling to Luxury Consumers

Two-day programme.  Understanding the buying psychology of the luxury consumer

Selling Luxury Property

Three-day programme for professionals who sell high end luxury property to HNWI.

Training for luxury companies
Consultative Selling

Two-day programme on using consultative and soft selling skills for sales executives and managers

Selling Luxury Cars

Three-day programme for sales professionals in the luxury automotive sector

Strategic Pricing

One-day programme on pricing strategies to maximise revenue and profit

Communications Training
Marketing to Luxury Consumers

One-day programme on marketing strategies and techniques for the luxury sector

Leadership Skills Courses
Leadership Skills

Two-day programme designed for managers and supervisors in the luxury sector

Presentation Skills

One-day programme for sales professionals on delivering perfect presentations

Managing Conflict

One-day programme for managers and supervisors on handling and managing conflict

Leading Effective Teams

One-day programme designed for managers and supervisors on effective team productivity

Managing Staff Performance

Two-day programme for managers covering how to increase staff performance

Building Dynamic Teams

One-day programme on building dynamic high performing teams for managers and supervisors

Motivating for Managers

One-day programme for managers on how to motivate and engage their teams for higher performance

Women in Business

Five-day programme in strategic business management for women in business

Coaching for Managers

One-day programme for managers and supervisors who lead and coach teams

Communication Skills Courses
Body Language

One-day programme on understanding and using body language non-verbal communication

Assertiveness Skills

One-day programme.  Understanding and learning to use assertiveness without resorting to aggression

Luxury over the Telephone

One-day programme.  Telephone etiquette skills for front of house and sales staff in the luxury sector

Customer Service Skills Courses
Customer Excellence

One-day programme.  Increasing and enhancing positive customer service with luxury customers

Luxury Ambassador

Two-day programme for luxury professionals on dealing with high net worth clients

Handling Complaints

One-day programme.  Handling complaints and dealing with challenging customer scenarios

Hospitality & Retail Courses
Passionate Retailers

One-day programme.  Excellence in luxury retail for front of house retail sales staff.

Retail Sales

One-day programme.  Step by step approach to understanding luxury retail and luxury customers

Luxury Retail Expert

Three-day luxury retail expert training for luxury professionals. Increase customer loyalty and spend.

Upselling in Food and Beverage
Hotel Finishing School

Half-day programme. Creating unforgettable guest experiences and wow moments in luxury hotels

Upselling – Food & Beverage

Half-day programme.  Enhancing guest experiences through upselling across food and beverage outlets

Upselling – Front Office

Half-day programme.  Enhancing guest experiences through upselling across front office and reception

Finishing Schools
Society Debutante

Five-day programme. Protocol, manners, behaviour and etiquette for young ladies aged 15-23

Elegant Hostess

Five-day programme. Designed specifically for ladies who entertain and host.

Perfect Gentleman

Five-day programme.  Executive presence and polish for the modern gentlemen.