Minimum Participant Numbers Apply
This programme is not available to join on an individual basis
Duration
Half Day Programme. Suitable for up to 12 staff members
Overview
Enhancing the guest experience whilst maximising average spend
Suitability
Customer facing staff at all levels, including supervisors and managers.
Enhance guest experience & increase profits
Upselling is a common strategy for restaurants to boost their profits. By training your staff in ways to sell more, you can help their tips and improve business.
Upselling is more than sales; it requires perception, knowledge and discretion. At its best, upselling can look less like sales and more like customer service; effective techniques should be subtle enough to avoid annoying the customer or making them feel pestered.
Our Food & Beverage upselling course will help you to become proficient in restaurant sales and in turn, create an exceptional Guest experience while increasing revenue.
The course also focuses on different sales techniques, the importance of product knowledge and how to prepare an effective sales pitch.
Course Outline
Present
- Projecting the Right Image
- Personal Presentation And Grooming
- Conversational Skills
- Body Language
Suggest
- Product Knowledge
- Know Your Restaurant and Menu Item
- Know Your Current and Future Promotions
- Know Your Hotel and other Outlets
Sell
- Approaching Your Guests
- Reading Your Guests
- Suggestive Selling Techniques
- Close the sale
Contact us about this course
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