Upselling in Restaurants & Bars
Three Steps to Selling More
Overview
Upselling is a crucial skill that every individual within the Food and Beverage department needs to master. Selling even a single extra item can have a significant impact on your restaurant’s bottom line.
What you will learn
At the end of this course, participants will be able to apply the knowledge and skills in F & B Suggestive Selling to achieve higher food and beverage sales.
Details
| Course: | Upselling – Restaurants |
| Course Duration: | Half-Day |
| Location: | Onsite at client location |
Enhance Guest Experience and Increase Profits
Upselling is a common strategy for restaurants to boost their profits. By training your staff in ways to sell more, you can help their tips and improve business.
Upselling is more than sales; it requires perception, knowledge and discretion. At its best, upselling can look less like sales and more like customer service; effective techniques should be subtle enough to avoid annoying the customer or making them feel pestered.
Our Food & Beverage upselling course will help you to become proficient in restaurant sales and in turn, create an exceptional Guest experience while increasing revenue.
The course also focuses on different sales techniques, the importance of product knowledge and how to prepare an effective sales pitch.
Take a moment to download the Luxury Academy eBook.
3-Steps to Selling in Restaurants
Step 01 – Present
- Projecting the Right Image
- Personal Presentation And Grooming
- Conversational Skills
- Body Language
Step 02 – Suggest
- Product Knowledge
- Know Your Restaurant and Menu Items
- Know Your Current and Future Promotions
- Know Your Hotel and other Outlets
Step 03 – Sell
- Suggestive Selling Techniques
- Selling Process
- Reading Your Guests
- Approaching Your Guests
- Handling Difficult Guests