Upselling in Front Office

Teams of 6 and above
This programme is not available to join on an individual basis

Duration

Half Day Programme. Suitable for up to 12 staff members

Overview

Learning to upself and cross sell in a Front Office and Reception environment

Suitability

Reception, Reservations, Concierge and Guest Relations Departments

Hotel Receptionist - Front Office Upselling Skills

Enhance Guest Experience and Increase Profits

As your Front Office staff personally greet and check in each guest, they can do more than provide courteous and efficient service.

With proper training and incentives, they can learn to identify guests’ unmet needs and suggest solutions that result in increased revenue for your hotel. In the process, employees gain job satisfaction and learn to take pride in their work.

Our Front Office up-selling course will help you to become proficient in room upgrade and cross department sales and in turn, create an exceptional Guest experience while increasing revenue.

The course also focuses on different sales techniques, the importance of product knowledge and how to prepare an effective sales pitch.

Course Outline

Ambassador

Suggest

Sell

Contact us about this course

Relevant YouTube videos