Training for the luxury market
Helping your team interact with high net worth clients
We focus exclusively on training for the luxury sector and Luxury Academy continues to be one of a very small number of training providers to this market. Our training covers all aspects of soft skills for the luxury market, including building relationships with luxury consumers, executive presence, business etiquette training, leadership training, customer service training and communication skills training.
Luxury Academy training encompasses courses and workshops for all levels, whether it’s senior executives participating in the Polished Professional Programme, junior and middle managers attending a business etiquette training or sales executives and customer facing staff learning to engage with their customers on a Selling Luxury or Luxury Ambassador Programme. Luxury Academy are experts in the luxury market and can help your team go from great to unforgettable.
Luxury Professional TRAINING Courses
Luxury Ambassador Programme
Two-day programme for luxury professionals on dealing with high net worth clients
Polished Professional Programme
Three-day programme for professionals on how to be polished, professional and in control
One-day programme for professionals on creating executive presence
Engaging with HNWI
Two-day programme on how to engage effectively with HNW clients
Personal Branding in Luxury
One-day programme on personal branding for luxury professionals
One-day programme on understanding the impact and importance of professional behaviour
Professional Etiquette SEMINARS
Build stronger client relationships through impeccable business etiquette
Etiquette & Finishing School
One-day training for luxury professionals. Understand luxury behaviour and expectation.
Entertaining HNW Clients
Business is built on relationships and the ability to engage and entertaining clients is vital.
Luxury Sales & Selling Luxury COURSES
Two-day programme. Uncovering and exploring the mindset of the luxury sales person
Selling to HNW Clients
Three-day programme. Understanding how to sell to high net worth clients for luxury professionals
Selling Luxury Property
Three-day programme for professionals who sell high end luxury property to HNWI.
Selling Luxury Cars
Three-day programme for sales professionals in the luxury automotive sector
Two-day programme on using consultative and soft selling skills for sales executives and managers
One-day programme on marketing strategies and techniques for the luxury sector
Leadership in Luxury TRAINING COURSES
Two-day programme designed for managers and supervisors in the luxury sector
One-day programme for managers and supervisors on handling and managing conflict
Leading Luxury Teams
One-day programme designed for managers and supervisors on effective team productivity
Two-day programme for managers covering how to increase staff performance
Motivating Luxury Teams
One-day programme for managers on how to motivate and engage their teams for higher performance
Coaching for Managers
One-day programme for managers and supervisors who lead and coach teams
Communicating Luxury PROGRAMMES
One-day programme on understanding and using body language non-verbal communication
One-day programme. Understanding and learning to use assertiveness without resorting to aggression
One-day programme. Telephone etiquette skills for front of house and sales staff in the luxury sector
Luxury Customer Experience TRAINING
Customer Excellence Programme
One-day programme. Increasing and enhancing positive customer service with luxury customers
One-day programme. Handling complaints and dealing with challenging customer scenarios
Art of Small Talk
One-day programme on how to use small talk to connect in both business and social settings
Luxury Retail SKILLS TRAINING
Five Steps in Luxury Retail
One-day programme. The five step method to empowering staff to double their retail sales.
Luxury Retail Expert
Three-day luxury retail expert training for luxury professionals. Increase customer loyalty and spend.
Luxury Hotels & Hospitality COURSES
Hotel Finishing School
Half-day programme. Creating unforgettable guest experiences and wow moments in luxury hotels
Upselling for Restaurants
Half-day programme. Enhancing guest experiences through upselling across food and beverage outlets
Upselling for Front Office
Half-day programme. Enhancing guest experiences through upselling across front office and reception
Luxury Finishing Schools TRAINING
Five-day residential programme. Protocol, manners, behaviour and etiquette for young ladies aged 16+
Five-day programme. Behaviour and etiquette for modern ladies.
Five-day programme. Executive presence and polish for the modern gentlemen.