Working with
High Net Worth Clients

Teams of 6 and above
This programme is not available to join on an individual basis

Duration

Six week blended learning programme.

Overview

Helping you build relationships with high net worth clients

Suitability

Suitable for all levels of staff within the luxury sector

The HNWI as a Client

It does not matter what you sell, whether it is luxury cars, luxury properties or a luxury service, targeting high net worth individuals (HNWIs) is a completely different game than attracting prospects in general.

This group are highly skilled, digitally savvy and spend a lot of time online, they’re well-read and extremely selective on which brands they share their personal information with, when sharing on social media or online in general.

This informative training will give your team insights and actionable steps they can take to build relationships, engage and exceed expectations of High Net Worth clients.

Course Modules

Video Lessons

Week 01 - Emotional Intelligence
Week 02 - Empathy with Customers
Week 03 - Thinking critically
Week 04 - Managing Conflict
Week 05 - Self Confidence
Week 06 - Tact & Diplomacy

Live Classes

Week 01 - Understanding Luxury
Week 02 - Luxury Expectations by Culture
Week 03 - Categories of High Net Worth Clients
Week 04 - HNW Clients & Expectations
Week 05 - Relationships with HNWI's
Week 06 - Lateral Thinking with HNWI's

Working with High-Net-Worth Clients​