Reading Micro Gestures
Who is this for:
Associates at all levels
Duration:
Half-day
3.5 – 4 Hours
Outcomes:
Detect and interpret micro gestures in real time to build trust, strengthen client engagement and elevate luxury interactions.
Delivery:
In-person and onsite at your preferred location.
Reading Subtle Cues
Unlike spoken communication or hand gestures, facial expressions form a universal combination of signals which reflect the real time fluctuations in a person’s emotional state.
The face offers us the perfect opportunity to view the emotional lives of other people as it happens in real time. Regardless of background, language or culture, each one of us shares this natural manner of non-verbal communication.
This programme helps you become more adept at noticing when an emotion is forming, when an emotion is trying to be concealed, and when a person is not even aware themselves of what they are feeling in that moment.
Course Curriculum
Foundations
- Decoding Micro Gestures
- Micro Gestures in Client Engagement
- How Micro Gestures Set the Tone
interpretation
- Using Micro Gestures to Build Trust
- Identifying Micro Gestures in Others
- Mastering Micro Gestures in Luxury Service
Enhancing Experiences
- Aligning Micro Gestures with Verbal Cues
- Micro Gestures in Everyday Interactions
- How Micro Gestures Create 'Wow' Moments
Enquire about this course
Luxury Academy
Fergusson House
London, EC1V 2NX
United Kingdom
T: +44 20 3603 9085
E: [email protected]
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