Luxury Training
Helping your team interact with high net worth clients
We focus exclusively on luxury training for the luxury sector. Luxury Academy is one of a very small number of training providers to this market.
Our training covers all aspects of soft skills for the luxury market, including building relationships with luxury consumers, executive presence, business etiquette training, leadership training, customer service training and communication skills training.
Engaging with Luxury Clients
Two-day programme for professionals on dealing with luxury clients
Three-day programme covering how to be polished, professional and in control
Half-day training to introduce staff to the concept of luxury service
One-day programme on personal branding for luxury professionals
One-day programme on how to engage effectively with HNW clients
Understand luxury behaviour and expectations
Half-day programme on how to use small talk to connect with customers
Etiquette
Build stronger client relationships through impeccable business etiquette
Understand the steps to take to get started in a career as a Certified Etiquette coach.
Build relationship and learn how entertaining clients correctly is vital.
Selling Luxury
Half-day training training covering an overview of selling luxury.
Two-day programme on using consultative and soft selling skills for sales executives
Two-day programme. Uncovering and exploring the mindset of luxury sales
Two-day programme for experienced sales people on reading non-verbal markers
Three-day programme for sales professionals in the luxury auto sector
Three-day programme for professionals who sell high end luxury property to HNWI.
Two-day programme. Learn to interpret, predict and guide customer behaviour.
Half-day Programme. Good storytelling conjures memories that stir emotions.
Leadership & Communication
Two-day programme designed for managers and supervisors
One-day programme on handling and managing conflictI.
Two-day programme for managers covering how to increase staff performance
Half-day training introduction to the fundementals of leadership.
Customer Experience
One-day programme. Increasing and enhancing positive customer experiences
One-day programme. Handling complaints and dealing with challenging situations
Hotel and Retail
Three-day programme for luxury professionals
Half-day programme on enhancing the guest dining experience.
Half-day programme. Creating unforgettable guest experiences
Enhancing guest experiences through upselling across front office and reception
Finishing Schools
Five-day residential programme for young ladies aged 16 - 21
Five-day programme. Executive presence and polish for the modern gentlemen.
Five-day programme. Behaviour and etiquette for modern ladies.
Online Learning - 5 Day Challenges
5 Day Challenge to create a luxury client experience
5 Day Challenge to understanding how selling luxury is different
5 Day Challenge to more effective and confident leadership abilities
3 Day Challenge in enhancing guest dining experiences through upselling