Luxury Training

Helping your team interact with high net worth clients

We focus exclusively on luxury training for the luxury sector. Luxury Academy is one of a very small number of training providers to this market.

Our training covers all aspects of soft skills for the luxury market, including building relationships with luxury consumers, executive presence, business etiquette training, leadership training, customer service training and communication skills training.

Engaging with Luxury Clients

Luxury Ambassador

Two-day programme for professionals on dealing with luxury clients

Polished Professional (4)

Three-day programme covering how to be polished, professional and in control

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Half-day training to introduce staff to the concept of luxury service

Personal Branding for Luxury Professionals (1)

One-day programme on personal branding for luxury professionals

Selling to HNWI 680x450 (1)

One-day programme on how to engage effectively with HNW clients

Luxury Finishing School
Luxury Finishing School

Understand luxury behaviour and expectations

Small Talk

Half-day programme on how to use small talk to connect with customers

Etiquette

International Business Etiquette

Build stronger client relationships through impeccable business etiquette

LinkedIn

Understand the steps to take to get started in a career as a Certified Etiquette coach.

Entraining clients (2)

Build relationship and learn how entertaining clients correctly is vital.

Selling Luxury

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Half-day training training covering an overview of selling luxury.

Consultative Selling

Two-day programme on using consultative and soft selling skills for sales executives

Selling Luxury, Luxury Sales

Two-day programme. Uncovering and exploring the mindset of luxury sales

Body Language

Two-day programme for experienced sales people on reading non-verbal markers

Selling luxury cars (2)

Three-day programme for sales professionals in the luxury auto sector

Selling Luxury Property-min

Three-day programme for professionals who sell high end luxury property to HNWI.

Luxury Ambassador, Luxury Expert, Luxury ebooks,, Luxury Sales Expert

Two-day programme. Learn to interpret, predict and guide customer behaviour.

Storytelling in Luxury Sales

Half-day Programme. Good storytelling conjures memories that stir emotions.

Leadership & Communication

Personal Branding for Luxury Professionals (2), Leadership

Two-day programme designed for managers and supervisors

Managing Conflict

One-day programme on handling and managing conflictI.

Managing Performance

Two-day programme for managers covering how to increase staff performance

Leadership for new managers

Half-day training introduction to the fundementals of leadership.

Customer Experience

Customer Excellence-min

One-day programme.  Increasing and enhancing positive customer experiences

Handling complaints for luxury professionals (3)

One-day programme.  Handling complaints and dealing with challenging situations

Hotel and Retail

Luxury Retail Stylist

Three-day programme for luxury professionals

Upselling Food and Beverage

Half-day programme on enhancing the guest dining experience.

Upselling in Food and Beverage

Half-day programme. Creating unforgettable guest experiences

Upselling - Front office-min

Enhancing guest experiences through upselling across front office and reception

Finishing Schools

Society Debutante

Five-day residential programme for young ladies aged 16 - 21

Perfect gentleman-min

Five-day programme.  Executive presence and polish for the modern gentlemen.

Perfect Hostess-min

Five-day programme. Behaviour and etiquette for modern ladies.

Online Learning - 5 Day Challenges

Luxury Expert

5 Day Challenge to create a luxury client experience

Engaging with high net worth clients

5 Day Challenge to understanding how selling luxury is different

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5 Day Challenge to more effective and confident leadership abilities

Upselling Food and Beverage

3 Day Challenge in enhancing guest dining experiences through upselling