Luxury Training
Training exclusively for luxury businesses who work with high net worth and luxury clients
Delivered at client locations worldwide
Luxury Sales, Leadership, Customer Experience, Psychology of Influence
Choose your area of interest
Engaging with Luxury Clients
Two-day programme for professionals on dealing with luxury clients
Three-day programme covering how to be polished, professional and in control
Half-day training to introduce staff to the concept of luxury service
One-day programme on personal branding for luxury professionals
One-day programme on how to engage effectively with HNW clients
Understand luxury behaviour and expectations
Half-day programme on how to use small talk to connect with customers
Etiquette
Build stronger client relationships through impeccable business etiquette
Understand the steps to take to get started in a career as a Certified Etiquette coach.
Build relationship and learn how entertaining clients correctly is vital.
Etiquette in 30 minutes a day for five days without impacting daily work activity..
Selling Luxury
Half-day training training covering an overview of selling luxury.
Two-day programme on using consultative and soft selling skills for sales executives
Two-day programme. Uncovering and exploring the mindset of luxury sales
Two-day programme for sales people on reading non-verbal & behavioural markers
Online programme in the format of a five day challenge. Includes one live class via Zoom.
Three-day programme for sales professionals in the luxury auto sector
Three-day programme for professionals who sell high end luxury property to HNWI.
Two-day programme. Learn to interpret, predict and guide customer behaviour.
Half-day Programme. Good storytelling conjures memories that stir emotions.
Leadership & Communication
One or Two-day programme designed for managers and supervisors
One-day programme on handling and managing conflictI.
Two-day programme for managers covering how to increase staff performance
Half-day training introduction to the fundementals of leadership.
Customer Experience
One-day programme. Increasing and enhancing positive customer experiences
One-day programme. Handling complaints and dealing with challenging situations
Hotel and Retail
Three-day programme for luxury professionals
Half-day programme on enhancing the guest dining experience.
Half-day programme. Creating unforgettable guest experiences
Enhancing guest experiences through upselling across front office and reception
Finishing Schools
Five-day residential programme for young ladies aged 17 - 21
Five-day programme. Executive presence and polish for the modern gentlemen.
Five-day programme. Behaviour and etiquette for modern ladies.
Online Learning - 5 Day Challenges
5 Day Challenge to create a luxury client experience
5 Day Challenge to understanding how selling luxury is different
5 Day Challenge to understanding social etiquette when entertaining clients
5 Day Challenge to more effective and confident leadership abilities
3 Day Challenge in enhancing guest dining experiences through upselling
Psycholinguistics 5-Day Challenge. . Learn to influence behaviour using the power of language.