Working with HNW Clients
Working with HNW Clients
Who is this for:
Associates at all levels
Duration:
6 Weeks
Outcomes:
Explore the psyche of HNW clients
Delivery:
Online with live Zoom Classes
Working with HNW Clients
Luxury isn’t just about opulence and extravagance; it’s a nuanced world with its own set of rules, expectations, and values. At the heart of this are High Net Worth Individuals, a discerning clientele with unique behavioural tendencies and patterns.
To truly thrive in the luxury sector, professionals need to decipher these patterns, understanding not just what these individuals want, but also why they want it, how they come to desire it, and the most effective way to cater to these desires.
Over six weeks you will explore the psyche of HNW clients, unveiling the intricacies of their worldviews, motivations, and how they make decisions.
Course Curriculum
Video Lessons
- Week 01. The Four Categories of Wealth
- Week 02. Luxury Consumer Profiles
- Week 03. Dealing with Upset HNW Clients
- Week 04. Effective Communication with HNW Clients
- Week 05. Self Identity in Luxury Consumption
- Week 06. Psychological Impact of Luxury Service Quality
Live Classes (Via Zoom)
- Week 01. Working with HNW Clients
- Week 02. Cultural Considerations of HNW Clients
- Week 03. Wealth Categories
- Week 04. Expectations of HNW Clients
- Week 05. Conflict Situations with HNW Clients
- Week 06. Critical and Lateral Thinking
Video Lessons and Live Class Topics can be changed and personalised to suit your individual teams requirements
Enquire about this course
Luxury Academy
Fergusson House
London, EC1V 2NX
United Kingdom
T: +44 20 3603 9085
E: [email protected]
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