The Art of Small Talk

Key Learning

This course helps participants learn the art of small talk to address every situation. It provides numerous strategies, techniques and examples on what works and what does not so participants can clearly see what to do and say in any given situation.

What You Will Learn
  • Avoid responses that kill conversations
  • Use strategies that start a conversation
  • Avoid awkward silences
  • Using small talk to make a positive impact
  • Break into a conversationtactfully and politely
  • Use strategies to maintain a conversation
  • Control conversations with confidence
Course: Art of Small Talk
Course Duration: Full Day
Location: Onsite at client location
Class Size: Maximum 20
The Awkward Silence

We all need to communicate with others. Yet many people consider approaching strangers a daunting task.

Most people know the incredible value of making connections and building relationships and how it can help them with their businesses, personal branding, networking and gaining recognition, but a large number of us find it difficult to approach others, perhaps feeling shy, unsure of what to say, how to initiate or maintain a conversation or how to approach a group.

Almost everyone is terrified of the awkward silence!  This fear can have a negative effect on customer relationships and also on the confidence of your staff.

This one-day training in the art of small talk will teach them to be polished, poised and in control in every situation.

Topics Covered

What is Small Talk?

  • Why some attempts in starting conversations fail?
  • Why mastering small talk is important?
  • What should you avoid when starting conversations?

How to Break the Silence

  • How can you overcome your fears to break the silence?
  • What strategies can you employ to approach a person to talk to?
  • What strategies will help you kick-start a conversation?
  • What statements are useful at the beginning of a conversation?

Selling and Small Talk

  • What is consultative selling?
  • How can you benefit from small talk during consultative selling?
  • What are two primary buying and selling modes?
  • How does buying and selling mode relate to small talk?

Joining a Conversation

  • How can you break into a 2-person conversation?
  • How can you break into a conversation among 3 or more people?

Maintain a Conversation

  • How to use active listening to maintain a conversation
  • How can you demonstrate that you are actually listening?
  • What methods can you use to encourage a speaker to continue with a conversation?

Small Talk Performance

  • What strategies can you use to improve your small talk performance?
  • Why people remain quiet and how can you address it?
  • How to use small talk to increase your personal impact
  • How to leave a lasting positive impression
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