We all need to communicate with others. Yet many people consider approaching strangers a daunting task.

Most people know the incredible value of making connections and building relationships and how it can help them with their businesses, personal branding, networking and gaining recognition, but a large number of us find it difficult to approach others, perhaps feeling shy, unsure of what to say, how to initiate or maintain a conversation or how to approach a group.

Almost everyone is terrified of the awkward silence! This fear can have a negative effect on customer relationships and also on the confidence of your staff.

This one-day training in the art of small talk will teach them to be polished, poised and in control in every situation.