Teams of 6 and above
This programme is not available to join on an individual basis
Duration
Half-Day Programme. Suitable for up to 12 staff members
Overview
Helping participants learn the art of small talk to be confident in any situation
Suitability
Customer facing staff at all levels, including supervisors and managers.
The Awkward Silences
We all need to communicate with others. Yet many people consider approaching strangers a daunting task.
Most people know the incredible value of making connections and building relationships and how it can help them with their businesses, personal branding, networking and gaining recognition, but a large number of us find it difficult to approach others, perhaps feeling shy, unsure of what to say, how to initiate or maintain a conversation or how to approach a group.
Almost everyone is terrified of the awkward silence! This fear can have a negative effect on customer relationships and also on the confidence of your staff.
This one-day training in the art of small talk will teach them to be polished, poised and in control in every situation.
Course Outline
Luxury Without Words
- What is small talk
- How to break an awkward silence
The Look of Luxury
- Joining a conversation
- Leaving a conversation
The Sound of Luxury
- Small talk in sales
- Using small talk to be liked
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