Managing Performance

Creating High Performing and Highly Productive Teams

This two day course ensures that participants have the knowledge and skills to help them develop a team of high performing employees who are highly productive in their role and focussed on success.

Day one focusses on theory and understanding how to increase the 3 P’s of management; performance, productivity and profit.  

Day two is on the floor, looking at current processes in place and how to streamline and make them more productive whilst also looking at areas of potential cost savings.

What you will learn
  • Manage performance by setting clearly aligned goals
  • Identify causes of poor performance and reduce attrition
  • How to work with employees to improve performance and productivity
  • Recognise and communicate success, focussing on behaviour and results
  • Align employees in order to increase productivity, morale and motivation
Course: Performance Management
Course Duration: Two Days
Location: Onsite at client location
 Suitable For:  Senior Managers and HOD’s
Managing Performance

Increase Performance, Productivity and Profits. Decrease Attrition 

Management is ultimately about getting things done through others. Without a structured and clear approach to managing performance, where employees know what is expected of them and how they should approach their role, a manager is unable to effectively meet the level of productivity that is required. This will reflect badly on them and can impact on their own development.

Therefore, managing performance can be one of the single most important things for a manager to get right. This requires a goal-focused, common-sense approach to working with employees that ensures they are motivated and focussed on success.

High performing and highly productive teams increase profits, show greater levels of engagement and ultimately reduce staff turnover.

This course is delivered by highly experienced management and productivity experts with many years of experience working with and advising a number of the world’s top companies.

Topics Covered

Importance of Managing Performance

Establishing the key elements to a managing performance approach, why this is important and the benefits it can have for a manager.

Making Performance Management Work

Changing current perceptions to performance management and highlighting the key factors that will help make it a success for managers.

Setting Goals

Identifying what makes goal setting work and how it underpins the entire managing performance process. Linking goal setting to record keeping to ensure effective processes.

Reasons for Poor Performance

Highlighting the underlying factors behind poor performance and individual mindsets.

Helping Poor Performers

Focusing on behaviour and results – translating ‘attitude’ to observed behaviours and looking to create improvement opportunities. Activities that review specific workplace scenarios.

Developing Average Performers

Knowing values and motivators, what drives performers and how to get the best out of their performance whilst still encouraging them.

Guiding High Performers

Establishing boundaries, creating opportunities, giving feedback and knowing when to praise.

Managing Conflict and Discipline

Resolving conflict issues and embracing the opportunity disagreement can provide. Looking at the key components of discipline and following a set structure for implementation.

The ‘DESC’ Model

Provision of a communication model that assists participants with structuring conversations around performance issues.

Performance Conversations

A practical activity following theoretical set-up that allows participants to practice and review the skills of effective performance communication.

Cost Analaysis

Looking at each participants area of responsibility and creating a cost benefit analysis plan.

Making it Real

Day two focusses on real life scenarios, including observations and a walk-through to determine current performance and productivity levels.