Minimum Participant Numbers Apply
This programme is not available to join on an individual basis
Duration
One Day Programme. Suitable for up to 12 staff members
Overview
Helping you create high performing and highly productive teams
Suitability
Customer facing staff at all levels, including supervisors and managers.
The importance of performance
In today’s competitive market, it is absolutely essential to systematically manage the performance of employees to make them as motivated and productive as possible.
Any organisation that risks neglecting this important systematic review, is bound to fail when competing against those who use such optimisation.
It is well known that motivated staff not only work harder and longer, but are also much more likely to innovate and bring new ideas than others.
Motivated employees
Innovative companies are much more competitive and can handle bigger challenges swiftly and come out stronger than their competitors. To create a productive atmosphere, an organisation simply needs to respond to the needs of its staff.
Understating what motivates employees and aligning it with organisation’s objectives is the essence of an effective performance management system. This system requires HR support, periodic appraisals and constructive coaching sessions.
Continuous feedback
In this course, participants learn how to perform the role of an appraiser or a coach who needs to interact with employees, co-workers, team member or others to provide feedback to them.
Continuous feedback should be provided through regular coaching and mentoring sessions while periodic feedback is provided through appraisal meetings. participants learn how to ask the right questions, help appraisees to set goals and targets, how to motivate them, how to deliver difficult messages and in short how to help them to increase their productivity.
Course Outline
Performance Management
- What is performance management?
- Modern and traditional methods
- A performance management system
- What should an appraiser do
- 360 degrees feedback
Appraisal Meetings
- Holding an appraisal meeting
- Prepare for the meeting
- Structuring the meeting
- Subjects to cover at the meeting
- How to encourage openness
Goal Setting
- Setting useful goals
- Motivating staff to reach goals
- Avoiding setting bad objectives
- Ensuring performance is consistent
- Reducing apathy to reach peak performance
Rewards
- Reward systems to boost performance
- Employee ranking
- Why rewards systems fail
- Intristic vs extrinsic motivation
Coaching
- The best way to coach
- The principles of learning
- Coaching individuals
- Language and its effect on coaching
Communication Skills
- Providing constructive feedback
- Delivering praise
- Providing feedback on difficult situations
- Helping staff become self aware
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