Assertiveness Skills

Key Learning

Being assertive is being able to express yourself with confidence without having to resort to passive, aggressive or manipulative behaviour.

By developing assertiveness and becoming aware of our own strengths and weaknesses, we can modify our behaviour for greater effectiveness in social and business interactions.

What You Will Learn
  • Explain what assertiveness is and what it means for us and those around us
  • Appreciate that everyone has rights as an individual and that you can stand by those rights
  • Take a positive approach in communicating more effectively
  • Improve their self-esteem
  • Appreciate which words to use to get the most out of interactions with others
  • Follow a set process for approaching situations in an assertive manner
Course: Assertiveness Skills
Course Duration: Full Day
Location: Onsite at client location
Class Size: 8-20

Topics Covered

What is Assertiveness?

A series of activities relating to what assertiveness means and, perhaps more importantly, what it means to the participants.

My Assertiveness Goals

A chance for the participants to review what they want to get out of the session and where they would like to end up with regard to their approach to assertiveness

How Assertiveness Works

A look at human reactions and the reasoning behind them culminating in an activity that looks at the participants own observations in relation to assertive behaviour.

My Assertive Rights

A review of the rights we have as individuals followed by a commitment to the rights by the participants.

Giving and Recieving Compliments

A review of typical responses to compliments and their negative consequences, followed by an opportunity to develop new, positive responses.

Improving Self-Esteem

An in-depth review of each individuals positive aspects.

New Challenges

A set of challenges to take participants out of their comfort-zone and into the realm of possibilities

Effective Communication

A look at what makes effective communication with some modelling of behaviours.

Approaching Assertiveness

A look at the four cornerstones of being assertive with a chance to practice these behaviours.

The Words You Use

Understanding the key areas of effective communication. Covering the areas of; Disclosing your feelings, being clear, being persistent, empathising and working towards a wise outcome.

Preparing to Be Assertive

A chance to understand and practice a set process of ‘scripting’ in order to develop an effective and natural approach to assertive interactions.

Assertive Review

An activity that solidifies the reasoning behind wanting to become assertive, whilst demonstrating that it is not an achievable outcome.